CONFLICT MANAGEMENT

Kingshuk Bhadury Training Consultancy

                             Specialist in Behavioral & Soft Skills Training

 

Conflict is present in every organization, and if people are resolving their conflicts with win-win outcomes, the result is effective teamwork. But if conflicts aren't resolved, working relationships erode and the result is a growing morale problem that needs attention.

Most people don't really think about how they approach conflict. It just happens. When conflicts arise we tend to play out our roles like scripts based on our behavioral and conflict styles. Effective conflict management can only be achieved when an individual begins to really see how her or his conflict style is actually self-destructive.

The workshop examines conflict styles and allows participants to really see their own self-destructive behavior patterns. Through behavioral style assessments, interactive discussions, role play and effective training, it will help participants to change the way they view and handle daily conflict. The result is a re-alignment of attitudes and a tremendous increase in teamwork.

This workshop will help you in,

¨ Understanding the sources of conflict and its role in forming and facilitating people relationships

¨ Reducing your fear of conflict

¨ Creating an environment of win-win conflict management through effective problem solving

¨ Listening to others with concern and understanding effective ways to negotiate and achieve conflict resolution

¨ Giving and receiving feedback more effectively

¨ Confronting others in a  more caring and constructive way

¨ Building personal self-confidence and credibility as an effective conflict manager

 

Workshop Contents:

 

Pain & Pleasure of Conflicts                  Intra-personal Conflict Management

Inter-personal Conflict Management    Inter-group Conflict Management

Conflict Continuum- Your Style            Managing Others Conflicts

Giving & Receiving Feedback                Win-Win Conflict Resolutions

Moving Beyond Emotions                     Assertiveness & Negotiation

 

Workshop Methodology:

 

The workshop has been designed such that you have a complete learning experience with thorough industry relevance. The following methodologies will ensure this…

 

· Slide Presentation

· Management Games

· Discussions

· Group Exercises

· Role Plays, Simulations, Case Studies

accentuating performance...