Customer Service Delight- “Delivering Excellence”

Kingshuk Bhadury Training Consultancy

                             Specialist in Behavioral & Soft Skills Training

“ The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.”

Customer Service is regarded by many business commentators, researchers and managers as one of the single most powerful weapons for ensuring any company’s survival in today’s highly competitive marketplace-along with new forms of information technology. It is central to an organization’s development, as it is often the only thing that distinguishes one supplier from another. Present day companies are realizing that the revolution has started and good business means repeat business. This workshop targets at creating a “ Service Culture “ amongst the people and in turn provide a “ Service Driven Organization” where the company is focused on what their customers constantly require. The workshop will impart a practical customer service training which will give all participants an understanding of its use in today’s work environment.

 

This workshop will help you in,

 

Understanding your personal resource graph in Customer Service

Understanding Customer Satisfaction in your business

Be aware of the Customer Interaction Cycle & “Moments of Truth”.

Incorporating the best customer service behaviors

Building Customer Relationships

Handle customer complaints effectively

Enhancing your skills to professionally deal with different service situations.

Workshop Contents:

Service Level Diagnosis                                     Understanding Customers

Keys to Customer Satisfaction                          Moments of Truth

Types of Customers                                            Customer Interaction Cycle

Dealing with Customers                                     Building Relationships

Service Recovery Techniques                            How to deal with ‘NO’

 

Workshop Methodology

 

The workshop has been designed such that you have a complete learning experience with thorough industry relevance. The following methodologies will ensure this…

· Slide Presentation

· Management Games

· Discussions

· Group Exercises

· Role Plays, Simulations, Case Studies

· Video Based Discussions & Exercises

accentuating performance...